Manufacturer profile
Avidbots
Headquarters: Kitchener, Canada
Service status ⚪ Marketplace listing (not authorized)
European coverage is distributor-led: Facilibot (France), Swisscom (Switzerland), Beta Solutions (UK), plus 24/7/365 remote monitoring.
European service points
European distribution network: Facilibot (Paris, France), Swisscom (Switzerland), Beta Solutions (UK).
Source: https://www.avidbots.com/robots/meet-neo-2w · 2026-08-26 · E2
Warranty terms
Not published
Source: Not published · 2026-08-26
Spare parts
Hot-swappable battery (official Neo 2W page).
Source: https://www.avidbots.com/robots/meet-neo-2w · 2026-08-26 · E2
Repair path
24/7/365 real-time monitoring and remote assistance (factory experts) + Customer Success team during deployment.
Source: https://www.avidbots.com/robots/meet-neo-2w · 2026-08-26 · E2
Certification & compliance
Not published
Source: Not published · 2026-08-26
European contact
Via the three named national distributors.
Source: https://www.avidbots.com/robots/meet-neo-2w · 2026-08-26 · E2