About & Disclosure

What Robot Service Map is

Robot Service Map documents how humanoid and mobile robots actually get serviced in Europe. For every major model on the market we record the real service path — who repairs it, where spare parts come from, which EU entity stands behind it, and what the warranty reality is. Buyers use it before they commit; manufacturers use it to understand how they are seen on the ground.

Most robot coverage compares specifications: payload, degrees of freedom, battery life, compute. Those numbers are easy to publish and easy to compare. But a robot is a production asset, not a gadget. The question a European fleet manager, integrator, or facility owner actually asks is different: “If I buy this, who repairs it — and where do the parts come from?” Robot Service Map exists to answer that single question with evidence, not impressions.

What we cover

The directory groups robots into categories that reflect how they are bought and maintained, because service expectations differ sharply across categories. We cover the categories where the gap between “sold in Europe” and “serviced in Europe” is widest:

• Humanoid robots — fast-moving specifications, few established repair networks, and the highest buyer uncertainty about after-sales support.
• Commercial cleaning robots — fleet uptime and parts availability are the dominant concerns for facility operators.
• Delivery and indoor-transport robots — deployment support and on-site maintenance matter most to operators.
• Quadruped and bipedal research platforms — developer support and the ROS ecosystem shape how these are maintained.
• Outdoor mowing robots — seasonal maintenance and dealer coverage determine real-world reliability.

For every model we publish a service-status label with a recorded source and a check date. Labels are factual classifications of what is publicly documented — not rankings, not recommendations. Where the facts are thin, we say so rather than guess.

How we verify

Every service fact is produced through a documented, reproducible pipeline: we resolve the exact model identity, search official manufacturer channels, search third-party and trade evidence, grade each piece of evidence by strength, and record the source URL with its access date. The full standard — including the four service-status tiers, evidence grading, and the EU-ready score — is published on the Method page so a reader can reproduce any check independently.

The single most important rule in our method: the label is set by the strongest evidence, not the number of sources. Ten marketplace listings do not add up to one authorized service point. This prevents the common failure mode where a widely-resold grey-import model is mistaken for an officially supported one.

Our funding and business model

We are transparent about how the project is funded, because a service-facts directory is only useful if readers can trust that the labels are not for sale.

The directory itself is free and publicly accessible. We do not take payment for placement, and a manufacturer cannot buy a service label or a more favourable tier. The directory earns trust through documented facts, not through sponsorships.

Robot Service Map is operated within the BessRe group. When a buyer discovers that a model has weak or absent service coverage in Europe, the natural next step is a service provider — and the group’s after-sales brand, Robanchor, is one such provider among others. That relationship is disclosed here and on every page. It is also why we are strict about the labels: if Robanchor is listed, it is listed on the same factual, sourced terms as any other provider, with no preferential ranking.

Disclosure

Robot Service Map is an editorial project. The BessRe group, which operates the robot after-sales brand Robanchor, is an affiliate. That relationship is disclosed on every page. All documented service providers — including Robanchor and its competitors — are listed on equal, factual terms. No provider receives preferential ranking.

Our service-status labels (authorized, pre-order, marketplace, none) are factual classifications of what is publicly documented, not recommendations or endorsements. A “none” label means we could not document an EU-authorized service point for that model — a factual statement about documentation, not a claim about the machine’s quality. Where a model’s evidence is too weak or contradictory to place confidently, it is marked pending and is never published as fact.

Editorial team

The editorial team is based in Antwerp, Belgium. Research covers manufacturer documentation, EU distributor and service-partner lists, trade-registry records, and direct correspondence with vendors. Corrections are welcomed and logged; a manufacturer or distributor that provides evidence of an authorized service point triggers a re-verification, and the change, its date, and its source are recorded.

Contact

For corrections, additions, or press enquiries: press@robotservicemap.com.