Manufacturer profile
Ecovacs Commercial Robotics
Headquarters: Suzhou, China
Service status 🟠 Pre-order / distributor tier
Ecovacs runs an authorized-service-centre system; European entity details were not documented in this pass.
European service points
Authorized service-centre system (manufacturer guidance); European entity details not published in this pass.
Source: https://ecovacs.com/us/blog · 2026-08-26 · E2
Warranty terms
1-year limited warranty; no official extended-warranty product; consumables (battery/brushes) not covered.
Source: https://help.ecovacs.com/us/support/warranty · 2026-08-26 · E2
Spare parts
Not published (user reports of 2–4 week repair cycle).
Source: https://choice.community/ · 2026-08-26 · E3
Repair path
Remote → authorized-centre mail-in; in-warranty shipping covered by manufacturer.
Source: https://choice.community/ · 2026-08-26 · E3
Certification & compliance
Not published.
Source: Not published · 2026-08-26
European contact
Authorized service-centre system (via manufacturer guidance).
Source: https://ecovacs.com/us/blog · 2026-08-26 · E2