Manufacturer profile · Verified
EngineAI
Headquarters: Shenzhen, China
Service status ⚪ Marketplace tier
EngineAI sells in Europe through distributor robotseuropa.com (T800 Pro €55,680–56,959); no self-operated network, but it publishes the industry’s most explicit on-site pricing.
European service points
Europe via distributor robotseuropa.com; no self-operated EU site.
Source: https://robotseuropa.com/ · 2026-08-26 · E2
Warranty terms
Whole unit and electronics 12 months; accessories and consumables not covered (official after-sales policy V2.0).
Source: https://en.engineai.com.cn/policies-and-terms · 2026-08-26 · E2
Spare parts
In-warranty parts free; overseas priority DDP shipping prepaid (tariffs in special cases borne by customer).
Source: https://en.engineai.com.cn/policies-and-terms · 2026-08-26 · E2
Repair path
Overseas = remote-first + parts replacement; on-site service priced flat $500/engineer/day plus travel (explicit); return-to-factory optional.
Source: https://en.engineai.com.cn/policies-and-terms · 2026-08-26 · E2
Certification & compliance
Export-control / end-use compliance terms complete (incl. OFAC).
Source: https://en.engineai.com.cn/policies-and-terms · 2026-08-26 · E2
European contact
robotseuropa.com (EU distributor).
Source: https://robotseuropa.com/ · 2026-08-26 · E2