Manufacturer profile · Verified
UBTech
Headquarters: Shenzhen, China
Service status 🟠 Pre-order / distributor tier
UBTech has no publicly documented self-operated European network; distribution runs through authorized distributors such as RobotShop.
European service points
No self-operated European network documented; via authorized distributors (e.g. RobotShop).
Source: https://robotshop.com/ · 2026-08-26 · E2
Warranty terms
Commercial robots whole-unit 1 year; full parts list 12 months (including battery/motor/lidar/sensors); paid repair for 2 years after end-of-production.
Source: https://commercial.ubtrobot.com/en/after-sales-policy · 2026-08-26 · E2
Spare parts
In-warranty parts free; RMA via lynx.service@ubtrobot.com; customer pays return shipping, manufacturer pays return shipping.
Source: UBTECH Warranty PDF · 2026-08-26 · E2
Repair path
Remote (China hotline 400-6666-700 CST) → return-to-factory; explicitly does not guarantee on-site service in any region.
Source: UBTECH Warranty PDF · 2026-08-26 · E2
Certification & compliance
Not published.
Source: Not published · 2026-08-26
European contact
Authorized distributors (e.g. RobotShop); no self-operated EU contact documented.
Source: https://robotshop.com/ · 2026-08-26 · E2